Terms and Conditions

 

When you book with Fletcher's Feathers Activity Camps (FFAC), we want you to be completely satisfied with the service we offer from the moment you book to when you collect your child after their Camp experience.  Below are the booking terms and conditions which let you know what to expect from our Activity Camps and what we expect from you.  We will always try to do the best by your child, make sure they are safe and conduct ourselves with integrity and honesty. 

If you have any questions about our Terms and Conditions, please contact us.

Booking

Bookings placed online and will be confirmed by email. Full payment constitutes acceptance of these booking terms and conditions. Please check the booking confirmation email carefully to ensure the dates and details are correct and as expected - please inform us as soon as possible with any discrepancies and at least 14 days before Camp starts.

  • 'Weekly rate' only applies to full week bookings – i.e. Monday to Friday.

  • Any days booked that are not part of a full week will be charged at the day rate.

  • Offer can be applied to multiple children and multiple weeks.

  • Full payment must be made at the time of booking.

  • We are accepting childcare vouchers.

Payment

A booking is only confirmed once we’ve received full payment. We are accepting childcare vouchers. All bookings must be paid in full. Bookings that qualify for our ‘Early Booking’ rate or any other promotional offers, need to be paid in full at the time of booking.

Cancellations

You can cancel a booking up to 14 days before the first date of your booking - we will refund all monies paid minus 35% of the cost of the dates that you wish to cancel. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.

24 hour cancellation: If you select this option at checkout you can cancel a booking up to 24 hours before the first date of your booking - we will refund all monies paid minus 35% of the cost of the dates that you wish to cancel. If cancellation is less than 24 hours before the first date of the booking, unfortunately we are unable to refund any monies.

We cannot issue any refunds if you pay with childcare vouchers.

 

Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled.

Changes to your booking

 

We know plans change, so you can change booking dates for free any time up to 14 days before the date you would like to change - as long as it’s within the same school holiday period (i.e. Summer) and there is availability. Changes made less than 14 days prior to the date you would like to change will incur a £10 administration fee - please note changes can not be made to bookings happening within 24 hours. All changes to bookings can only be made over the phone. Unfortunately, a phone message / voicemail does not constitute confirmation of your requested date change. If you’ve booked a full week then we can only move the booking as a full week, not split across multiple weeks, unless you are happy to pay the extra cost to split a whole week into days. Please call us on 07842 731 559 to request date changes.

Insurance and Liability

 

All children under FFC’s care are covered by Public Liability Insurance up to £10 million.

Late collection:
 
FFAC strongly encourages having a support network in case parents/carers are unable to collect their children on time.  If you are unable to collect on time for any reason parents/carers must inform the particular setting via a phone call.  The following late collection fees will apply:
  • £5 for the first 5 mins
  • £20 for the first 15 mins 
  • £20 for every lot of 15 mins thereafter. Charge begins at each 15 min period.
Persistent offenders may be denied a place at our settings. A 50% reduction in late collection fees, for collections less than 15 mins late, will apply in instances when the FFAC management has been informed by phone in advance on the day. 

Special Requirements

 

Every child on our Camp has access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating in activities. The needs of each child vary, so decisions on how best to include children into our programme, are made on a case-by-case basis. We request that parents of children with specific needs call us to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made. Please note we cannot provide for children requiring personal care, including toiletting. 07842 731 559.

Illness and First Aid

It is the purchaser’s responsibility to inform FFAC at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that we can make provision for the child’s specific needs on Camp. If this information is not provided we reserve the right to exclude the child from some or all activities. 

If a child is deemed too ill by the Camp Manager upon arrival to Camp, we reserve the right to refuse participation on Camp until the child has been symptom free for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed for that child, by a health professional.

Appropriate First Aid will be administered to children in the event of an accident while under FFAC’s care.  If the accident is more serious, we may need to call the emergency services and will immediately inform parents.  We have comprehensive procedures for major accidents that all Camp staff are trained in.

Photography and Video

Children attending Fletchers Feathers may be photographed by our trained staff. Photographs may be used as part of our marketing material including online. Children's names will never appear alongside a photograph on any of our marketing material or other publications. Photographs with children in them will never be given to anyone and remain property of Fletchers Feathers. Parents/carers, visitors and children are not permitted to take photographs/videos at Fletchers Feathers Camp. There will be an option in the registration form to confirm whether or not you are happy with photography/videos being taken at Fletcher's Feathers camp. This will also confirm whether or not you are happy for Fletchers Feathers to use the photos/videos as part of our marketing material including online

Policies and Procedures

 

For our full policies and procedures document, please email us.

Child Exclusion

FFAC reserves the right to exclude any child for any reason, including but not limited to inappropriate parent or child behaviour, illness, bullying and repeated late collection. We reserve the right to exclude a child if their English comprehension is such that it may affect the safety of the child or other children on Camp. Refunds will not be offered for remaining days when a child is excluded.  No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result. 

Feedback

 

We want to give your children the most amazing Camp experience possible, and give you peace of mind that you have chosen the best Camp for your child.  If you are not entirely satisfied with our service, please let us know as soon as possible so we have the opportunity to resolve it right away.  Let the Camp Manager know as soon as possible if you have any complaints or concerns. We will do everything we reasonably can to put wrongs right.

Data Protection

 

We will treat all your, and your child’s, Personal Information as confidential.  We will keep it secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation. We may use your information to tell you about other products or services that Fletchers Feathers Activity Camps offer. Once your booking has been provided, you may unsubscribe from our database at any time.

My children all love it…

My children have all loved Supreme Sport. The staff are positive and fun, the team and manager are great because they are so helpful and flexible. Such a great service for the adults and fun and active times for the kids.

Melodie Blake – Jay, Age 6

Amazing teacher!!

My two children really enjoy going to badminton. They host optional friendly competitions!! Great value for money too!!

Roza Bernard

My son loves playing every week…

The boys really look forward to their coaching sessions each week and your patience with them is a credit to all the team at Supreme Sport, especially with Jason who does struggle with his attention span.

The sessions are always well structured and well organised.

 

Susan Tompkins

Amazing classes…

Great class with a great coach. My daughter has gained confidence and experience and enjoys her class every week.

 

Shell Belcher

Copyright © 2019 Fletchers Feathers - Sport Specialists, Surrey, CR3 6SL.

Registered Company | Contact Us Tel: 07842 731 559